Third Party Security app issues

*''Couldn't Download - Virus Scan failed''

Every time I try to download my purchase I get this annoying message, and it won't download?

Now as Ned Flanders of The Simpsons would say

''.....Ooh! Now this doodley is a dilly of a pickle''

Why, what does this mean?

As discussed on the previous section, there may be a simple process to fix this one; simply go to the Security settings;

Win 10 : Windows icon - Settings (gear) - Update & Security - Windows Security

Win 11 : Windows icon - Settings (gear) - Privacy & Security - Windows Security

*The next part will depend on the Third Party Anti-virus software you have installed. Basically what you are looking for is the 'Turn off/Pause Anti-Virus'

NB: BY TURNING OFF YOUR PAID ANTI-VIRUS PROGRAM DOES NOT RENDER YOUR COMPUTER DEFENCELESS. WINDOWS DEFENDER WILL AUTOMATICALLY KICK IN AND PROTECT FROM ISSUES 

Once the program is off retry the download and see if you are successful

I'm still getting the same message, so it can't be that

Actually... no; it isn't quite as easy as that, but before we go further *try using a different Internet Browser, it might not cure the issue but if the problem is occurring with one browser, the most cost efficient, (free), way to try and resolve is using another browser. 

Here let's see if we can demonstrate to you what the anti-virus actually looks like;

I'm losing the will, and don't understand?

In absolute fairness the vast number of people who use computers don't know, don't need to know, and certainly don't want to know either BUT..

..OK if you must

Just for those who have a technical interest then...deep inside the operating system that is Windows, there is a skeleton that the platform relies on basically propping it up called the registry. This registry is as close to bare computer software as you as a general user will see, as it doesn't rely on yes or no, rather than '0' and '1' entries. OK, if you haven't given up yet, the anti-virus roots has changed one of these zero's to a one or vice versa, or worse to something else. This means that when Windows tries to go back to it's registry to find out what to do next, it is faced with an illogical code, so therefor cannot complete the task, in this case the virus scan on the file you are trying to download, hence the error code. 

...and hey presto the solution is??

Whoah.. hang on; if you have been confused by that, you will respectfully understand that it is absolutely not advisable for anyone else without the correct level of knowledge to attempt to fix this; (even semi-techy people would only tackle this with some trepidation, as it can have irreparable effects when you get it wrong) 

Resolution, 

• To be absolutely safe from damaging files or Windows itself, we would advise you to contact a reputable computer repair service at this point.

*You may wish to try the following but, ONLY IF YOU HAVE THE KNOWLEDGE

• Ensure the anti virus and ANY other security software that is NOT Windows Defender is fully uninstalled and any of their updaters are removed and then the system rebooted, re-check they have been removed by the uninstaller, & if so try downloading again; if not contact the anti virus software developer through their website and explain the problem you have; they may have the solution in the form of a downloadable fix.

• If the error still exists, consider backing up any documentation, files, photos etc, and following the 'registry repair methods' as described on the OFFICIAL Microsoft community forum.

OR

Consider reinstalling Windows, which is a simple, though time consuming process, again ONLY following the instructions on the Microsoft website.