wearethecraftywitches

FAQ's

Frequently Asked Questions

How many times have you tried to do something and... wham!

There's an error message appears on your screen, or you just can't get something to work!

Take a look at the following, the chances are you are in good company.

The Witches website & products

•Who are The Crafty Witches

•How do I use your products?

•What file format do you use?

•I have a Linux/Ubuntu device, can I use your products?

•How do I change my contact details in 'My Account' on your website?

•How do I know what mini-kits are part of which bundle?

•I've lost or deleted my files. Can you help?

•I need help getting my 'Crafty Mojo' back..... (best grab a cuppa then before clicking 😉)

Downloading

•Why is my Pollyanna Pickering, (or any large file), download taking forever?

•Can't see my download, but there is a file in the folder saying 'Unconfirmed123456.crddownload'

•I keep getting the error ''Couldn't Download - Virus Scan failed''?

•My download link has expired. What do I do?

Unzipping / decompressing

•Why do I get the error message 'File name too long' when I unzip?

•My zip file is showing Adobe, (or other program/app), and gives an error when I click it & won't extract. Can you help?

Adobe & PDF's

•How do I resize images & use the 'snapshot' facility using my pdf reader(s)?

•How do you add sentiments or text to my sheets before printing?

•Why can't I see thumbnails of the 'pdf's' in a File Explorer folder in Windows?

Autorun issues

•Why does my Anti-Virus keep blocking or deleting the Autorun.exe file?

•Why am I getting an error when I try to run the Autorun.exe?

•No matter what I try I cannot get the Autorun function to launch? [Windows in 'S' mode]

•Smart App Control in Windows 11 won't let me run the 'Autorun.exe'?

•I have launched the interface, but can only see the first page; there are no navigation buttons on the foot of my screen. How do I see the other content?

Printing my artwork

•Why are the colours on-screen different from my printed paper?

•Can I print sentiments directly to my insert in Adobe?

•What percentage do I print the A4 sheets to match my project size?

Cutting Files [SVG's]

•How do I transfer a file from my computer to my Scan n Cut?

•Why does my CM series Scan n Cut say 'design too complicated' when I try to open the file?

•When I open an SVG in Brother's Canvas Workspace, it's just a black mass without detail. What do I do?

•Do you have cutting files available for your printable topper sheets?

•I've no idea how to use these free topper cutting files, a little help please?

•Brother Scan n Cut official FAQ's page

•Silhouette Cameo official FAQ's page

•Cricut machines official FAQ's page

•Can I convert 'fcm', (Brother) or 'studio' (Silhouette) files to 'svg'?

Links to FREE everyday software

•Download Adobe pdf reader FREE (remember to 'untick' the additional software box)

•Download FoxIt pdf reader FREE (remember not to 'tick' the additional software box)

•Download Google Chrome internet browser

•Download Mozilla Firefox internet browser

Techy help

•Can you help me understand tech mumbo-jumbo?

•Help my device is running out of storage!

•What is a Megabyte and Gigabyte?

•How do I identify a fake or 'phishing' email?

There are more tech help-files and tips available in the Education Hub,

You can access guides on how to report fake Facebook profiles & more, Royal Mail weights guides, & Post Office branch finder directly here

You can also access lots of places for help for your health conditions, places for everyday advice, & links to local & national authorities here

Google Sites

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