FAQ's

Frequently Asked Questions

How many times have you tried to do something and... wham!

There's an error message appears on your screen, or you just can't get something to work!

Take a look at the following, the chances are you are in good company.

The Witches website & products

•How do I use your products?

•What file format do you use?

•How do I change my contact details in 'My Account' on your website?

•How do I know what mini-kits are part of which bundle?

•I've lost or deleted my files. Can you help?

•I need help getting my 'Crafty Mojo' back

Downloading

•Why is my Pollyanna Pickering, (or any large file), download taking forever?

•Can't see my download, but file there is a file in the folder saying 'Unconfirmed123456.crddownload'

•I keep getting the error ''Couldn't Download - Virus Scan failed''?

•My download link has expired. What do I do?

Unzipping / decompressing

•Why do I get the error message 'File name too long' when I unzip?

•My zip file is showing Adobe, (or other), and givers an error and won't extract. Can you help?

Adobe & PDF's

•Adobe has changed and I can't find the snapshot tool; help please?

•Why can't I see thumbnails of the 'pdf's' in a File Explorer Folder?

Autorun & printing

•Why does my Anti-Virus keep blocking or deleting the Autorun?

•Why am I getting an error when I try to run the Autorun?

•I can only see the first page; there are no navigation buttons on the foot of my autorun. How do I see the other content?

•Why are the colours on-screen different from my paper?

Cutting Files [SVG's]

•Why does my CM series Scan n Cut say 'design too complicated'?

•When I open an SVG in Canvas it's just black. What do I do?

•I've no idea how to use these free cutting files, a little help please?

Techy help

•Can you help me understand tech mumbo-jumbo?

•What is a Megabyte and Gigabyte?

There are more tech help-files and tips available in our brand new home for the Creative Friends Interface.

You can access them directly here

Google Sites

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